Frequently Asked Questions

Our standard MOQ is 10,000 pieces per SKU for custom-printed tubes. For non-printed standard tubes, we can accommodate smaller orders starting from 5,000 pieces. For larger brands with ongoing needs, we offer flexible volume arrangements with scheduled deliveries to optimize your inventory management.

Our standard production timeline is 4-5 weeks for new designs after artwork approval and 3-4 weeks for reorders. Shipping typically takes 3-5 days for domestic orders and 2-3 weeks for international shipments. We also offer expedited production options for urgent requirements at an additional cost, potentially reducing lead times by up to 40%.

Our design process begins with a consultation to understand your brand and product requirements. Our in-house design team then creates concept mockups for your review. After finalizing the design, we produce physical samples for approval before mass production. We provide both ODM&OEM  services to meet your specific needs.

We offer tubes in various materials including PE, PP, PETG, PCR (Post-Consumer Recycled) plastics, and biodegradable options. Our sustainable packaging solutions include tubes with up to 100% PCR content, biodegradable caps, and reduced plastic usage designs. All materials comply with FDA, EU, and international safety standards for cosmetic packaging.

We implement a rigorous quality management system that includes in-line inspections during production, comprehensive testing of materials and finished products, and final QC before shipping. We maintain detailed records of color specifications, materials, and production parameters for each client to ensure consistency across repeat orders. Our facilities operate under ISO 9001 standards.

For new clients, we typically require 50% deposit upon order confirmation and 50% before shipment. For established clients, we offer more flexible terms that we can discuss. We accept payment via T/T (wire transfer), PayPal, and Letter of Credit for larger orders. All prices can be quoted in USD, EUR, or CNY based on your preference.

Yes, we offer both standard samples from our existing collection (available within 3-5 days) and custom pre-production samples (typically 7 working days for new designs). Standard samples have minimal costs, while custom samples may require a development fee that can be credited toward your first order. Production samples from your actual production run are provided for approval before completing your order.

We offer comprehensive logistics solutions including FOB, CIF, and DDP shipping terms. We can manage customs documentation, provide freight forwarding services, and arrange for special shipping requirements. For international clients, we have established relationships with reliable logistics partners to ensure efficient customs clearance. We also provide real-time tracking information and insurance options for all shipments.